• Flexible Ticketing

    We know things can change, so in the event that you can no longer attend the performance of WICKED on your chosen date, processes have been implemented to provide a stress-free exchange experience. Tickets can be exchanged up to a minimum of 7 days prior to your scheduled performance date subject to the Terms and Conditions below:

    Marriner Group Ticket Exchange Policy

    Ticket exchanges MAY be available for this event. Requests can be submitted via customerservice@marrinergrouip.com.au or phone 1300 11 10 11, option 3, between Monday to Friday 9am to 5pm. Please note:

    All requests must be made no later than 7 days prior to start of the ticketed performance.

    Only 1 exchange per event will be allowed.

    A per ticket exchange fee of $8.40 applies up to a maximum of $25.20 per exchange transaction.

    All requests are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased.

    If you wish to exchange to a higher priced ticket(s), you will be required to pay the full price of your new tickets, plus the applicable exchange fees and then a credit will be applied on your original date tickets.

    No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.

    Exchanges may also be available if the performance is postponed or rescheduled.

    We can only assist customers who purchased their tickets via Ticketek, the authorised ticket seller for all Marriner Group venues (Regent Theatre, Comedy Theatre, Princess Theatre and Forum Melbourne) or through approved partners.

    If you purchased tickets through any other channel, please contact the seller directly.

  • Are there any COVID-19 measures in place?

    For more information please visit:


    What health & safety measures are in place?

    Nothing is more important than the health and safety of all visitors to The Regent Theatre. Before visiting the venue, please read on all COVID-19 safety measures that are in place by clicking this link. https://marrinergroup.com.au/regent-theatre-health-and-safety

  • Who are the authorised ticket sellers?


    If searching for tickets to WICKED online, you will see a number of re-sale sites advertising tickets, usually at a higher price than the official site. If you attend a performance of WICKED with a ticket purchased via an unauthorised re-seller such as Viagogo, eBay, Gumtree, or others, you may be refused entry.

    The authorised sellers for WICKED is TICKETEK. We also work in partnership with various tourism partners.

    WICKED has been granted a major event ticketing declaration under the Major Events Act 2009.
    Under the Major Events Act 2009 (Vic), it is illegal for a ticket to be resold, or offered or advertised for resale, for more than 10% above the face value purchase price of the ticket, unless the seller is authorised in writing by the event organisers.
    Breaching this Act can result in heavy fines up to $115,386 for an individual and $576,930 for a company.
    Purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry to the event.
    For further information about ticket scalping legislation, visit: vic.gov.au/ticketscalping

  • How long is the performance?

    The show is 2 hours and 45 minutes, including one 15-minute intermission.

  • What is the age recommendation?

    Recommended age for children is 8 and up. Please be aware that all patrons, regardless of age, must have a ticket.

  • Are smoke and strobe lights used during the performance?

    Loud noises, flashing lights, smoke effects and strobe lighting feature in the production.

  • What if I am late for a performance?

    Latecomers can only be admitted at a suitable break in the performance, which is approximately 20- 25 minutes after the start of the show. We urge all patrons to leave plenty of time to travel to the venue to avoid missing any part of the show.

    Please note, no refunds are issued to patrons arriving late.

  • How can I promote my groups trip to WICKED in Melbourne?

    Promote your groups trip to the Emerald City to see WICKED with this printable poster.

    Download Poster

  • Where can I find Accessibility Information?

    For Accessibility bookings for WICKED in Melbourne, please email access@marrinergroup.com.au, or call 1300 11 10 11 (option 2), Monday to Friday 9am to 5pm.

    For more information on planning your visit and Regent Theatre’s service and amenities, as well as its policies, please visit the venue’s website here.

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